| policies
& procedures
The
Noa Lily Guarantee
We want you to be happy with your purchases. If you are not completely
satisfied or if you have any suggestions for us, please email us
or call our office at (866) NOA-LILY (866) 662-5459.
Returns
and Exchanges
Noa Lily is happy to accommodate returns and exchanges for up to 30 days
from the date of receipt, provided that the hangtag has not been removed,
and the accessory has not been used. The product to be returned must
be accompanied by the original receipt. Please ship the product back
to us. Once we receive your package, your return will be credited, less
shipping costs, in the manner in which it was purchased.
If you are
making an exchange we will notify you when we have received
the original item and receipt, and let you know when we will
ship your exchange. If your exchange is for an item of greater
value, we will need to have credit card information at that
time to charge you the difference. If your exchange is for
an item of lesser value, we will issue you a credit in the
amount of the difference.
When returning
items without an original receipt (gifts or lost receipts),
you should contact us at (866) NOA-LILY (866) 662-5459 and
provide the following information: Your name, address, phone
number, and the date of purchase/ receipt. We will check our
purchase journal and contact you with verification of the purchase
and purchase date. Once we have verified the purchase, please
ship the product back to us. Once we receive your package,
your return will be credited, excluding any shipping costs.
Shipping
Your order will be shipped via UPS ground or the United Postal Service.
All international orders will be shipped via the US Postal Service.
If you need to arrange faster delivery for your order, please call
our office at (866) NOA-LILY (866) 662-5459. Shipping charges are
as follows:
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