policies & procedures

The Noa Lily Guarantee
We want you to be happy with your purchases. If you are not completely satisfied or if you have any suggestions for us, please email us or call our office at (866) NOA-LILY (866) 662-5459.

Returns and Exchanges
Noa Lily is happy to accommodate returns and exchanges for up to 30 days from the date of receipt, provided that the hangtag has not been removed, and the accessory has not been used. The product to be returned must be accompanied by the original receipt. Please ship the product back to us. Once we receive your package, your return will be credited, less shipping costs, in the manner in which it was purchased.

If you are making an exchange we will notify you when we have received the original item and receipt, and let you know when we will ship your exchange. If your exchange is for an item of greater value, we will need to have credit card information at that time to charge you the difference. If your exchange is for an item of lesser value, we will issue you a credit in the amount of the difference.

When returning items without an original receipt (gifts or lost receipts), you should contact us at (866) NOA-LILY (866) 662-5459 and provide the following information: Your name, address, phone number, and the date of purchase/ receipt. We will check our purchase journal and contact you with verification of the purchase and purchase date. Once we have verified the purchase, please ship the product back to us. Once we receive your package, your return will be credited, excluding any shipping costs.

Your order will be shipped via UPS ground or the United Postal Service. All international orders will be shipped via the US Postal Service. If you need to arrange faster delivery for your order, please call our office at (866) NOA-LILY (866) 662-5459. Shipping charges are as follows:

Product Cost 

0 - $30.00
$30.01 - 60.00
$60.01 - 90.00
$90.01 - 120.00
$120.01 - 150.00
$150.01 - 180.00 
$180.01 - 210.00
$210.01 +    


Shipping Charge



You may order Noa Lily products via our web site.

If you are unable to order via the web please phone our office with your order at (866) NOA-LILY (866) 662-5459 Monday through Friday 9:30 a.m. to 5:30 p.m. If we are unable to take your call personally, please leave a message in our voice mail and we will call you back. Please be sure to leave us a daytime phone number so that we can reach you as soon as possible.

Payment Options
We accept Visa, Master Card and American Express. Sorry, we do not accept money orders or personal checks.

Gift Wrapping
We are happy to put your order in a gift bag tied with ribbon and our signature gift card for an additional charge of $2.00.

Privacy Policy
Any information that you submit to Noa Lily through this web site will not be sold or otherwise released to a third party.


You can also order from Noa Lily by calling 1-866-NOA-LILY
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